01Overview
This policy explains what GamersArena collects when you use GamersArena, why we collect it and what you can do about it. We process personal data in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
02What we collect
- Account details: email address, username, display name, password (stored only as a hash by our authentication provider) and avatar.
- Game details: BGMI ID, in-game name, team memberships, registrations, match results and leaderboard standing.
- Payment details: the amount, status and reference of each entry-fee payment, and the UPI ID and account name you give us for withdrawals. Card, bank and UPI PIN details are handled by Razorpay and never reach our servers.
- Technical data: IP address, browser type and request logs, used for security, rate limiting and fixing errors.
03How we use it
- To run your account, register you for tournaments and release room credentials.
- To calculate results, show leaderboards and credit prizes to your wallet.
- To process entry fees, refunds and withdrawals.
- To detect cheating, fraud, duplicate accounts and referral abuse.
- To send notifications about your tournaments, payments and account.
- To meet legal, tax and accounting obligations.
04What is public
Your username, display name, avatar, in-game name, match results, standings and total winnings appear on tournament pages, leaderboards and your public profile. Your email address, BGMI ID, UPI ID and wallet balance are never shown to other players.
07How long we keep it
We keep your account data while your account is open. Payment, payout and tax records are kept for as long as Indian accounting and tax law require, currently up to eight years, even after an account is closed. Match results stay part of tournament history but can be detached from your identity on request.
08Security
Data is encrypted in transit, access is restricted by row-level security, and admin actions are recorded in an audit log. No system is perfectly secure; if we learn of a breach that affects you, we will notify you and the relevant authority as the law requires.
09Your rights
You can ask us to:
- Give you a summary of the personal data we hold about you.
- Correct or update inaccurate data. Most of it you can edit in your profile settings.
- Erase your data, subject to the records we must keep by law.
- Withdraw consent for optional processing.
Write to support.gamerarena@gmail.com from the email on your account. We respond within 30 days.
10Grievance officer
For complaints about how we handle your data, contact Grievance Officer, GamersArena at support.gamerarena@gmail.com or 1176, GBP Crest, Kharar, Ludhiana, Punjab, India. See also Contact Us.